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Night Auditor

The Night Auditor will reside at Elk Ridge Resort and be an energetic and experienced hospitality professional who thrives on customer service excellence. The Night Auditor will help maintain the smooth operations of the Front Desk after hours. Reporting to the Front Desk Manager, the Night Auditor will be a member of a dynamic team of Guest Services Agents.

Responsibilities will include, but are not limited to:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registrations by letter, by telephone and in person
  • Provide information about services available in the community and respond to guests’ concerns and/or complaints in a professional manner
  • Implement and maintain the Resort and Guest Services policies and procedures
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment
  • Be knowledgeable about Elk Ridge Resort, promotions, amenities, as well as local and area attractions and activities
  • Assist the Guest Service Agents and Management as required
  • Perform data entry
  • Maintain an accurate, up-to-date guest and client data base
  • Monitor the Gift Shop
  • Follow emergency and safety procedures
  • Clerical duties such as faxing, filing, photocopying
  • Store and retrieve luggage
  • Attend events as required
  • Perform other duties as assigned by the Front Desk Manager or the Front Office Manager

Position Qualifications:

  • Positive, cheerful, enthusiastic, friendly, problem-solving attitude
  • People-oriented
  • Excellent interpersonal and communication skills
  • Willingness and ability to work effectively, and enthusiastically with a minimum of supervision
  • Strong data entry and computer skills
  • Flexibility
  • Ability to work without direct supervision
  • Computer skills an asset