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Accommodation

Nights* Elk Ridge requires a 2-night minimum on all regular weekend bookings and a 3-night minimum on holiday weekends.

*Weekends require a 2-night minimum

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Guest Services Manager

Job Type: Full-Time

Elk Ridge Resort is seeking an experienced and guest-focused Guest Services Manager (Front Desk) to oversee all front desk operations and lead the team responsible for first and last impressions. This full-time management role is ideal for a hands-on leader who is passionate about service excellence, team development, and operational consistency.

Key Responsibilities

  • Provide leadership and direction to the Front Desk / Guest Services team

  • Set and maintain high standards for guest service and professionalism

  • Oversee daily front desk operations, including reservations, check-ins, and check-outs

  • Act as the primary escalation point for guest concerns, ensuring timely and effective resolution

  • Create and manage staff schedules, training, and performance expectations

  • Collaborate closely with housekeeping, maintenance, food & beverage, and resort leadership

  • Monitor front desk procedures, cash handling, and system accuracy

  • Support operational reporting, occupancy planning, and continuous improvement initiatives

Qualifications 

  • Proven experience in hotel or resort front desk operations

  • Previous supervisory or management experience strongly preferred

  • Strong leadership presence with a guest-first mindset

  • Excellent communication, problem-solving, and decision-making skills

  • Ability to balance hands-on front desk work with management responsibilities

  • Experience with hotel property management systems (PMS) is an asset

  • Flexible availability, including weekends and holidays

What we Offer

  • Salary: To be negotiated, based on experience

  • Full-time, year-round management position

  • Staff accommodation available (to be discussed during the hiring process)

  • Resort employee perks and discounts

  • Supportive leadership team and collaborative work environment

TO APPLY

Join the Elk Ridge team! To apply for this opportunity, please submit a resume and cover letter in confidence to Elk Ridge Resort careers@elkridgeresort.com