Sites covered by this Policy Statement
This Privacy Statement applies to all Elk Ridge Resort owned websites and domains, and our wholly owned subsidiaries (“Elk Ridge Resort websites.")
Links to Non - Elk Ridge Resort websites
Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.
Personal information is information that is associated with your name or personal identity. Elk Ridge Resort uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Elk Ridge Resort. We take seriously the trust you place in us. Elk Ridge Resort will not sell, rent or lease your personal information to others.
On some pages and links at Elk Ridge Resort, you can order products or services, request information, subscribe to marketing or support materials, register yourself, or apply for a job at Elk Ridge Resort. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.
Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Elk Ridge Resort collects and analyzes non-personal information to evaluate how visitors use the Elk Ridge Resort website.
Non-personal data we collect may include the pages visited on the Elk Ridge Resort websites, unique URLs visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.
Elk Ridge Resort is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. Elk Ridge Resort does not knowingly collect information from children under the age of 13 and Elk Ridge Resort does not target its website to children under 13.
How we use your information
Elk Ridge Resort uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize the Elk Ridge Resort website. Occasionally we may also use your information to contact you for market research regarding Elk Ridge Resort products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. You may, at any point, contact us to request an opt-on on future communication. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or Elk Ridge Resort and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
Personal data collected online may also be combined with information you provide Elk Ridge Resort through other sources such as product registration, call centres or public events such as trade shows or seminars.
Personal data given to Elk Ridge Resort may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management.
Non-personal data is aggregated for reporting about Elk Ridge Resort website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
Who we share your information with
Elk Ridge Resort will not sell, rent or lease your personal information to others. Elk Ridge Resort will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Elk Ridge Resort shares customer information across Elk Ridge Resort -owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.
Elk Ridge Resort occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of Elk Ridge Resort and may not use it for any purpose other than to carry out the services they are performing for Elk Ridge Resort. These service providers may change or we may contract with additional service providers to better accommodate our customers. Elk Ridge Resort will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.
Elk Ridge Resort or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Elk Ridge Resort will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.
Elk Ridge Resort gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Elk Ridge Resort -wide marketing communications. Elk Ridge Resort -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Elk Ridge Resort -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.
Your information and third-party companies
Certain Elk Ridge Resort services are linked with those from unrelated third-party companies, some which offer you the option to share with both Elk Ridge Resort and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.
Access to and accuracy of your information
Elk Ridge Resort strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Elk Ridge Resort’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.
Keeping your information secure
Elk Ridge Resort is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Elk Ridge Resort has in place appropriate physical and managerial procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, Elk Ridge Resort subscribes to a fraud management service. This service gives you and Elk Ridge Resort an extra level of security to guard against credit card fraud to protect your financial data.
This privacy statement applies to Canada.
• Elk Ridge Resort uses remarketing to serve relevant ads to past website visitors of www.elkridgeresort.com across the internet.
• Third-party vendors, including Google, show Elk Ridge Resort ads on sites across the Internet.
Remembering which language you chose to view on the website
Remembering your reservation choice so that it can be used to book your reservation
Understanding how you use the website so we can make it even better
The list below explains the cookies we use on our website and why we use them.
Purpose: Stores which page of our website on which you land
Expiry: When you close your browser
Purpose: Stores the promo code if one was included in the URL when you landed on the site. We can remember this when you go to the booking engine to reserve a room at a better rate.
Expiry: When you close your browser
Amazon Web Services
Purpose: Balances traffic to many different machines so everyone can get a fast connection
Expiry: 30 minutes
Purpose: A website seal to prove domain ownership
Expiry: When you close your browser
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including which cookies have been set, and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.